FAQs

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• How is the process?
• The professional organizer acts as a coach, working alongside you the entire time. First, we’ll look at the space that needs help and then discuss what you like and don’t like about the space. We’ll assess your space, challenges, ideas, and more! Next, we’ll create a strategy to create a useful and organized space. And after that, we dig right in!  You don't need to clean up your space before I arrive. I want to see how your space looks and functions so I can better find the right solution for your needs. 100% No Judgement Garantee!

• What are the benefits of hiring you?

1. Reason and Objectivity: helping you to see the BIG picture.
2. Calm Attitude: there is NO problem too big that cannot be solved!
3. Fresh Eyes: not affected by ‘clutter-blindness.’
4. Maintenance Strategies: tips for keeping things organized for lasting effects!
5. Job Completion: seeing each project through to the end — even when it’s difficult.
6. Efficiency and Focus: staying on track and increasing productivity.
7. Expertise: current knowledge on community supports, resources, and products.
8. Hauling Away: environmentally responsible methods of disposal — the landfill is the last resort.

• Do I need to be present or can you do it by yourself?
• Due to the nature of the process, I need to work alongside you during the sorting and purging. After that, I can place the items in their new places even if you are not there (as preferred by the client)

•  Can my kids be home while we organize?
  While I love children - I have 4!-, I’ve found that it can be difficult to sort and organize when young kids are present. As it may be difficult for you to concentrate 100% on the organizational process.  Because you are paying by the hour, you may want to arrange for a sitter to get the most “bang for your buck” while we work. Older children, however, may be present particularly if we’re working on their room! 

• Do I need to use my full package in one day?
• No! You can use the hours of your package in as many 4 hours windows of time as you want or need.  4 hours is the perfect amount of time to work with energy and motivation without getting tired or overwhelmed. We can make some exceptions and work up to 6 hours at once. For movings and unpacking, we only work in 3 hours time frame.

• What if I need to buy products or solutions?
• THEL will not make final product or solution recommendations until decluttering and sorting of items has taken place, we want you to buy things that you really need. Then we can discuss the best solutions for your space. At your request, I can find the right products, create custom shopping lists, do the shopping, and provide or coordinate installation.

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• Do you charge for shopping time?
• I don't charge for the shopping time but for the shopping service. My fee is a 10% of the amount spent.

• Do you have a cancellation policy?
• When you make an appointment with us for a consultation or an organizing session, we reserve that time especially for you. Since that time is held for you, we respectfully ask for a minimum of 24 hours notice if you must cancel an appointment. We will attempt to confirm the appointment time with you two days in advance so that you've got plenty of time to let us know if there's been a change in plans. A cancellation fee will be charged to the payment method on file, or against any prepaid plan, for any late cancellations or no-show appointments ($15 for consultation and $75 for organizing sessions). A credit card may be required to book future appointments after cancellation if we do not already have payment information on file.

•  Are you insured?
• Yes, we maintain a general liability policy. 

• How do I pay for your services?
• Payment is collected at the end of each work day for single sessions. If you are purchasing a Package, payment for the entire package is due at the first session. We accept cash, all major credit cards (Visa, Mastercard, Discover, and American Express), Venmo, and PayPal.